ImportantBefore we provide you with financial advice, you should read this Financial Services Guide (FSG) because it contains important information designed to help you decide whether to use our services. It contains information about:
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Our financial planning processWe follow a defined financial planning process so that you can achieve all of the benefits of financial planning advice. Of course, everyone is different, with different circumstances, needs and goals. We treat every client as an individual, but by following a defined process, you know what to expect from us. The initial advice process covers our first appointment all the way through to the implementation of your financial plan. We do this by: (1) Identifying where you want to be Initially, we help you identify your financial and lifestyle goals. This ensures we understand your needs and you can understand what to expect from us. (2) Considering the opportunities and risks We assess your current situation and investigate the range of financial options available for you to reach your goals. (3) Bridging the gap Based on discussions with you and research we conduct, we will devise a strategy to bridge the gap between where you are now and where you want to be. (4) Bringing your plan to life We work closely with you to implement your financial strategy. We help you to complete any necessary paperwork and are available to attend meetings with your accountant, solicitor and general insurer so that your strategy is implemented efficiently. As time goes on and circumstances change, your financial plan will need to be changed to keep up to date with your changing needs. The final step in our advice process ensures your financial plan remains on track, by providing you with regular ongoing advice. (5) Staying on track with regular ongoing advice Finally, we design an ongoing service programme to ensure your plan remains up to date as your life changes and so you can obtain the benefits of ongoing reliable advice. Sometimes, life takes us in unplanned directions. When you need a little extra help on top of our initial or ongoing advice, just ask us to provide you with some additional advice. We are there to help you – whatever the occasion. |
About Fiona ArisenYour financial adviser, Fiona Arisen (ASIC number 283094), is an authorised representative of Charter Financial Planning. Education and Qualifications
Experience Six years specialising in Personal Risk Insurance |
Advice we can provideFiona can provide you with advice on the following: |
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Strategies
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Products
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| We offer a range of insurance, investment, superannuation and retirement strategies and products and AXA owned platforms (Summit, Generations, AXcess and North).
Charter Financial Planning maintains an approved product list, containing financial products that have been researched by a number of external research houses. A copy of the approved product list can be supplied to you upon request. |
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Documents you may receiveOur initial advice will be provided to you in a financial plan, known as a Statement of Advice (SOA). The financial plan contains a summary of your goals and our advice to help you achieve them. You will receive a record of any further advice we provide to you which you should retain for your information. You will also receive a Product Disclosure Statement (PDS) if we have recommended you invest or purchase a financial product. The PDS contains key features of the recommended product, significant benefits, risks and the fees you pay the product provider to professionally manage your investment or insurance. You should read any warnings contained in your financial plan or the PDS carefully before making any decision relating to a financial strategy or product. You can contact Fiona Arisen directly with any instructions relating to your financial products. |
Advice feesWe receive initial, implementation and ongoing advice fees and commission for insurance products you purchase. Your financial plan will outline all fees and commission inclusive of GST. Initial Advice Our initial advice fee ranges between $0 and $4,000. If, in developing your financial plan, we identify that you have a complex situation that requires extensive planning and development our initial advice fee will change. In this case, we will provide you with an upfront quote of the amount will be required to pay, before we proceed with developing your financial plan. Our initial advice fee covers the cost of researching and preparing your financial plan. Before providing you with initial advice we will prepare an initial advice agreement. The initial advice agreement sets out what our initial advice will cover and how much it will cost. Ongoing Advice Ongoing advice fees may be up to $5,500 per annum and is based upon 1.65% of your investment balance per annum. Our ongoing advice fees ensure your strategy and products are reviewed to help you take advantage of opportunities as they become available. If, during our assessment of your ongoing needs, we identify that you require ongoing advice outside of our standard advice offer, our ongoing advice fee will change. In this case, we will provide you with a quote of what you will be required to pay to receive these services. Before providing you with ongoing advice we will prepare an ongoing advice agreement. The ongoing advice agreement will set out what our ongoing advice will cover, your payment method, and how much it will cost. Additional advice For additional advice, an hourly rate of $250 is payable. Payment Method & Frequency We offer you the following payment terms:
Commission Commission is payable by life companies when we recommend insurance product. The commission is factored into the annual premium and may range as follows:
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How the advice fees are distributedCharter Financial Planning will retain 0% to 3% of the gross revenue received for the recommended financial services and/or products. Charter Financial Planning will pay VENI? Financial 97% to 100% of the gross revenue received. |
Other benefits VENIO Financial may receiveWe may be offered or receive non-commission benefits such as entertainment or sponsorship from some product providers at no extra cost to you. Both Charter Financial Planning and Fiona Arisen maintain a register to document benefits received. A copy of this register will be made available within seven days of a request.
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About Charter Financial PlanningCharter Financial Planning Limited ABN 35 002 976 294 Australian Financial Services Licensee 234665 Level 9 750 Collins Street, Docklands, Victoria 3008 www.axa.com.au Charter Financial Planning is wholly owned by the National Mutual Life Association of Australasia Ltd (NMLA) and is a member of the global AXA group (an international financial services organisation). Charter Financial Planning is one of Australia’s leading financial planning organisations and has been operating since 1996. Charter Financial Planning is a principal member of the Financial Planning Association (FPA) and as such, Charter Financial Planning and their financial advisers have adopted the FPA’s Code of Ethics and rules of professional conduct. Charter Financial Planning has approved the distribution of this FSG. |
Relationships and associatesFiona Arisen can provide advice on products from a wide range of financial product providers, some of which are part of the global AXA group and as such are affiliated with Charter Financial Planning, including: |
| Product Issuer | Product brands used by issuer |
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PrivacyVENI? Financial maintains a record of your personal information. You have the right to withhold personal information, but this may compromise the effectiveness of the advice you receive. A copy of any recommendations made to you will be retained by VENI? Financial for seven years. Please contact VENI? Financial to review your file. Charter Financial Planning and Fiona Arisen implement a privacy policy, which ensures the privacy and security of your personal information. You can request a copy of the policy from VENI? Financial/Fiona Arisen. Another financial adviser may be appointed to you if Fiona leaves Charter Financial Planning or is unable to attend to your needs due to an extended absence from the business. In these circumstances, Charter Financial Planning will write to you advising you of the change. Your personal information will be passed on to the new adviser. If you choose to appoint a new financial adviser, your new adviser will be provided access to your policy information. They will be responsible for providing you with ongoing advice relating to those policies and all future advice fees deducted from the policy/ies will be paid to your new adviser. |
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Professional indemnity insuranceProfessional indemnity insurance is maintained by Charter Financial Planning and Fiona Arisen to cover advice, actions and recommendations which have been authorised by Charter Financial Planning and provided by Fiona Arisen. The insurance satisfy the requirements imposed by the Corporations Act 2001 and financial services regulations. |
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What should you do if you have a complaint?If you have any complaints about the services provided to you, you should take the following steps:
Charter Financial Planning Charter Financial Planning will try to resolve your complaint quickly and fairly. If your complaint has not been resolved satisfactorily, you may escalate your complaint to one of the following External Dispute Resolution Scheme listed in the following table.
Service Offer AgreementThe Australian Securities and Investments Commission (ASIC) may be contacted on 1300 300 630 to find out which body may be best to assist you in settling your complaint. VENI? Financial Pty Ltd offers financial advice tailored to your individual circumstances and financial objectives. Our team is qualified to provide you with financial advice, no matter how big or small your investments, or what your needs may be. Our goal is to work with you to help secure your financial future. Below is an explanation of our services and fee structure. Please take some time to make sure you are completely comfortable with the services we provide. Initial Consultation (Fee: Complimentary) During your initial consultation we gather information about your current situation, discuss your financial goals, and outline some broad strategies that may help you achieve your goals. This consultation takes approximately one hour. Financial Plan and Statement of Advice (SOA) Your tailored financial plan is documented in a Statement of Advice (SoA), detailing the strategy, investment, and protection recommendations we propose. There are three types of plans that we may prepare.
Fee: $1500 (incl. GST). Example, Superannuation & Risk Insurance.
Fee: Single – $450 (incl. GST) Couple – $750 (incl GST) During your initial consultation we will advise which plan we recommend for you. Payment are required only if you proceed requesting Statement of Advice. We assist you with the implementation of your financial plan as part of our service.
Not proceeding with your insurance If more than 30 days has passed since receiving our advice and you do not proceed with our recommendations, you will be invoiced $450 (single) or $750 (couple) to cover the preparation of the Statement of Advice. If you successfully proceed with your insurance application within the next 60 days, this amount will be refunded to you. If your application for life insurance is unsuccessful If for whatever reason your application for life insurance is unsuccessful, you will be invoiced $450 (single) or $750 (couple) to cover the preparation of the Statement of Advice. Cancelling your insuranceIf your application for insurance is accepted by the insurance company, we will receive upfront and ongoing payments known as commission. The insurance company requires that in order for us to receive this commission the policy must be in force for a minimum of 12 months. Therefore, if you cease to pay your premiums on any policies arranged by us within 12 months we will be required to pay the commission (including any amounts that represent our advice fee) back to the insurance company. Accordingly, we reserve the right to recover the amount we have to refund to the insurance company from you. In this case you will receive an invoice from us stipulating the amount due (a minimum of $450 representing the implementation fee for a single and $750 for a couple) and any payment terms. Ongoing financial plan management and administration VENI? Financial Pty Ltd offers several options for the ongoing management of your wealth creation and protection. We will recommend the option we feel is appropriate for you and your investments and provide administration assistance. The institutions holding your investments and insurance pay us fees, which reduces the cost of our service to you. |
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We offer 3 levels of servic
Access to your own financial adviser We will assist in keeping you on track to achieve your financial goals and objectives. You will be given priority access to your own financial adviser to assist you with any queries. Half -yearly review To make sure you are on target, we will meet with you to review your total financial position, your objectives and strategy. This review will also encompass changes to any of the following:
Half -yearly written report A written statement will be provided to you to document any changes or to reconfirm your current position. An alert system to inform you of new opportunities Should any new opportunities or strategies arise as a result of legislative or industry changes we will alert you of these changes and advise how you can take advantage of such opportunities. These may include improvements or refinements to superannuation or taxation strategies. Liaising with third parties We will liaise with your accountant or solicitor to discuss your estate planning or taxation needs. Government benefits You will receive ongoing advice as to your eligibility to apply for Government benefits. Quarterly newsletters These will assist in keeping you informed of economic and regulatory issues that may affect your investments. We may also notify you of any other lifestyle issues that may be relevant to you.
Access to your own client service consultant We will assist in keeping you on track to achieve your financial goals and objectives. You will be given access to your own client service consultant to assist you with any queries. An annual review To make sure you are on target, we will meet with you to review your total financial position, your objectives and strategy. This review will also encompass changes to any of the following:
An annual advice statement A written statement will be provided to you to document any changes or to reconfirm your current position. Annual newsletters These will assist in keeping you informed of economic and regulatory issues that may affect your investments. 3) Essentials Review Service Agreement Fee : Complimentary The Essentials Review Service is the default review service package. The ongoing commission from your investments or insurance policies or the fee for advice you have paid, will generally cover the cost of this review. Ongoing commission is a percentage of the investment that is paid by the fund manager or from your insurance premium by the life insurance company every year. Access to your own client service consultant We will assist in keeping you on track to achieve your financial goals and objectives. You will be given access to your own client service consultant to assist you with any queries. A flexible review Your queries and plan will be reviewed whenever you require. |
