Workmanship Warranty

Your repair.
Protected.

If the same fault returns after a covered repair, we'll help you put it right.

6-month workmanship warranty
Parts & labour included
No cost if approved
Submit a warranty claim Contact support
Covered
  • The same fault returning within your 6-month warranty period
  • The specific repair we originally performed
  • Parts and labour for an approved warranty repair, at no additional charge
Generally excluded
  • Water damage, whether it occurred before or after the repair
  • New physical damage caused after the repair
  • Pre-existing damage or faults unrelated to the repair performed
  • Software issues unrelated to the repair performed
  • Damage caused by misuse or accidents

Every claim is assessed individually - see the full warranty terms for details.

How to claim

Three steps to a fix.

1
Sign in and select your repair
Sign in to your Venio account and choose the booking the fault relates to.
2
Describe what's wrong
Tell us what's happening and how it relates to the original repair.
3
Submit and track your claim
We review every claim, and you can follow its status from your account.

We aim to respond within 24-48 hours of submission - a response target, not a guaranteed resolution time.

Submit a claim
Warranty FAQ

Common questions.

Need help with a claim?

Our support team can help with anything warranty-related, or answer questions before you book.

Contact supportRead the full Terms of Service

This warranty is provided in addition to any rights and remedies you have under the Australian Consumer Law. Nothing here limits or excludes those statutory rights.